it's true that they have no customer service at all.calls not returned, no notification that delivery would be late.
i did return to the store to inquire about why my furniture wasn't delivered on time. was told my chair didn't arrive and would be delivered the next day. when asked why i wasn't notified, was told it would be delivered tomorrow. but no time window.
i was the last delivery of the day. but i live 40 miles from the warehouse, so no surprise. just nice to be informed.
that said, i thought i got a great deal on the furniture and mattress i bought.
if you can pick up what you buy, things should be a lot easier and you'll save on some quality furniture and on the delivery charge.Best of Luck.
Review about: Customer Service.